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WORK WITH US

The Radiant Culture

Before we dive into the description for this position, it’s important for candidates to understand the Radiant Marketing culture - and if they feel they’d be a good fit! At the core of everything we do, is our company values. We live and work by these values:

Authenticity - Authenticity is an essential element of our vibrant workplace culture. Authenticity leads to great communication, transparency, individual happiness and knockout performance. Being genuine, honest and real is a rare quality and a characteristic all of our awesome team members possess.

Passion - at Radiant, we work with passion.  We’re passionate about helping small businesses, getting great results and helping our team succeed in their individual roles. Passion is the energy that keeps us going, fills us with happiness, meaning, excitement and anticipation. Passion is a powerful and driving force to working and living with joy rather than stress, and experience life to the fullest extent possible.

Kindness - are you a kind person? Here are nine signs that may suggest you are: you’re patient, you don't judge, you’re confident, you listen, you're self-aware, you’re generous, you see the good in everyone, you’re polite, you’re genuine and you're helpful. Now that’s kind. And one of our most important core values.

Efficiency AND Effectiveness - do you strive to do things right AND do the right things? Do you live by a 'priority list' versus a checklist? Are you obsessed with productivity - and successfully avoid procrastination?  Our culture of resourcefulness and efficiency was born from both being an agency and working with small businesses. We’re looking for individuals committed to productivity who consider themselves scrappy and inventive!

 

Who is Radiant's Client Services Manager?

The Client Services Manager is an outgoing, organized and detail-oriented individual who excels at all forms of communication (email, phone and in-person). They enjoy working on multiple projects simultaneously, are results-driven and are motivated by successfully delivering above and beyond client expectations. They aren’t afraid to step outside of their comfort zone from time to time and challenge themselves in order to be successful in their role.

 

Virtual Workspace

We are completely virtual! This means that the majority of your week will be spent working from home. While there are many perks that come with a virtual workspace - we understand that it’s not for everyone, so please consider this carefully.

 

Position Overview

Full time, Salaried Position (starting at $55K, depending on experience)

The Client Services Manager is a full time position responsible for managing communication and campaigns for Radiant’s clients, and may manage up to 10 accounts at a time (accounts can vary in scope and hours).They are the primary point of contact for client contacts and incoming inquiries, and depending on project inclusions, manage deliverables themselves or work with SMEs. The Client Services Manager works closely with Radiant’s CEO to ensure client strategy and services are exceptional in delivering results.

Daily responsibilities include:

  • Developing client campaign strategy
  • Client communications (calls, meetings, emails)
  • Retainer services management + project scope control
  • Project management with developers, designers and marketing assistant
  • Website  updates + copywriting 
  • Blog content creation
  • Social media content creation
  • Marketing automation development and management
  • Email marketing
  • Quotes and invoicing for clients
  • Process creation and organization

The Client Services Manager would be expected to:

  • Identify new ideas and opportunities for their clients
  • Create the supporting strategy to successfully execute on campaigns
  • Develop blog & social content in collaboration with clients
  • Manage, maintain & update client digital assets (i.e. website, HubSpot portal, social accounts, etc)
  • Execute and report on campaign performance, including optimization recommendations
  • Work with Radiant’s Founder to optimize client strategy and services
  • Appropriately and successfully represent the Radiant brand

Success:

  • High client happiness scores (client feedback collected semi-annually via surveys)
  • Setting and meeting deadlines for deliverables independently and with the team
  • Positive outcomes for executable, trackable campaigns
  • Initiating new opportunities and projects for existing client accounts
  • Successfully onboarding new clients assigned to them
  • Fully delivered client campaigns and recurring deliverables

Required Experience:

  • 3+ years of agency experience
  • 5+ years of digital marketing experience
  • Skilled communicator (written and verbal)
  • Ability to thrive independently and with a team
  • Past experience in customer service type roles

Desired Skills:

  • Account management
  • Project management
  • Copywriting
  • Wordpress, Wix
  • GoDaddy, CloudWays and/or other hosting services
  • HubSpot
  • MailChimp
  • Google Suite
  • Google Analytics
  • Google Search Console + Adwords
  • Facebook, Instagram, LinkedIn + YouTube
  • Xero
  • Adobe Acrobat, Photoshop & Illustrator 
  • Microsoft Word, Powerpoint & Excel (advanced)

Position Perks:

  • Potential to grow within position and agency
  • Virtual, work-from-home position (occasional in-person meetings)
  • Although virtual, you work with a connected, enthusiastic, supportive team
  • Monthly health & wellness stipend
  • Monthly phone, internet & computer reimbursement (if applicable)
  • Paid time off policy (including major holidays)
  • Sick time policy
  • While full time, there is still flexibility with schedule